Build a Customer-Focused Culture

Customization

An effective customer satisfaction strategy should incorporate three key dimensions of performance – focus, measurement and, environment. And to build this culture, management can implement five steps to move their organization from one that does not take a proactive approach to one that is totally focused on loyalty from a profitable custome

Building an Effective Customer Experience

Customization

The big catch phrase in almost any industry today is “customer experience”. Since the down-turn in the economy a few years ago we have been watching company after company succumb to bankruptcy-even large, well-entrenched companies are falling victim to reduced spending, down-sizing, and diminishing profits. In an effort to turn this tre